Our service guide,
the Hotel Bellevue from A-Z
Adapter
Adapters for Swiss sockets (Europe | UK | USA) are available at reception for a deposit of CHF 25.00
Baby cot
We are happy to provide you with a baby cot for CHF 25.00.
Bathrobe
We will be happy to bring a bathrobe to your room on request.
Bike room (in summer)
Opposite the hotel is our bike room (small grey building with Bellevue advertising). This can be opened with your room card. Please secure your bike additionally. If you need the shoe rack, please let us know. Bikes are not permitted in the rooms.
Bike workshop
Opposite the hotel is Sport Beat with a professional workshop.
Breakfast
The breakfast buffet is available daily from 07.00 to at least 10.00 am (during the holiday season partly until 10.30 am) in the Täferstube on the ground floor. Earlier breakfasts are possible by prior arrangement.
Use our buffet to satisfy your morning hunger, but please do not stock up for the day.
Bus stop / public transport
The Flims Dorf Bergbahnen bus stop is just a few minutes' walk from the hotel in front of the "Stenna Centre". We will be happy to find the connection for you.
Change of bed linen
As a rule, we change your bed linen once a week, or more frequently if you wish. Please contact the reception desk.
Charging station
The hotel's own charging station can be used for a fee. Please contact the reception. You will also find various Flims Electric charging stations in the region.
Children
...are welcome guests with us. We offer various spacious family rooms and in the restaurant all children up to the age of 12 can order from the children's menu.
Copies
Can be made at the reception desk (CHF 0.50/copy).
Credit cards
In addition to cash, we accept the following payment methods: Mastercard (debit/credit), Visa (debit/credit), American Express, Mastro, Postcard, Twint and Reka-Cheques (no Reka Card!).
Departure
We ask you to vacate your room by 11.00 a.m. at the latest. Luggage storage is possible on the day of departure. It is also possible to shower and change. Please contact the reception team.
Doctor/Dentist
Dr Reiser's medical practice is located directly opposite the hotel +41 (0)81 911 13 13.
The dentist Dr Anita Wehrle Lechmann is located on the main road towards Flims Waldhaus at Promenada 19. +41 (0)81 911 22 21
Dogs
Without food CHF 10.00 per night. Certain rooms are available for guests with dogs. Pets are not allowed in the breakfast room or in the gourmet area "La Stiva". You are welcome to bring your dog to the "Nova" restaurant area by prior arrangement. As a hotel guest, you can also sit there with your dog for breakfast.
Emergency exits and escape routes
You will find escape plans in every room. Please find out about the relevant escape routes on arrival so that you are already informed "in case of emergency".
Excursions
You can ask for information about possible excursions at our reception or at the tourist office next to the hotel.
Fuelling station
There is a "Rudi Rüssel" petrol station at the end of the village in the direction of Chur. In the direction of Laax you will find a Coop-Pronto petrol station with shop at the roundabout by the Laax cable cars.
Garage
Various independent garages are available in Flims, e.g. Garage Gartmann, Il Stutz 15, 7018 Fllims Waldhaus
+41 (0)81 911 39 37.
Hairdryer
Each room is equipped with a hairdryer. This is usually stored in the bathroom (e.g. in the mirror cabinet, sometimes in a black bag).
Information
We are happy to help you at reception with information about the region and excursion options. You will also find brochures there.
Key card
Please always carry the key card with you. This will also open the main entrance door when it is closed (card reader to the left of the entrance door) and the ski/bike room. We charge CHF 5.00 for broken or lost key cards.
Lost and found
If you find any items, please hand them in at reception. If you have forgotten something, please contact us. We keep lost property for a certain period of time, but do not automatically forward it for personal reasons.
Luggage service
We are happy to help you with your luggage on request.
Luggage storage
We will be happy to store your luggage for you in our luggage room or at our reception.
Mailbox
You are welcome to hand in your mail at the reception desk or put it in the red letterbox opposite the reception. The Flims post office is located at the entrance to the village opposite the Hotel Vorab.
Packed lunch
We are happy to prepare packed lunches for you for an additional charge. Please order these at reception by the evening before. Our breakfast buffet is available for consumption in the breakfast room. We kindly ask you not to stock up there for the day.
Parking/Park Service
Outdoor parking spaces are available for a fee of CHF 8.00 per day, please deposit the parking card issued by us behind the windscreen.
We can also park your car on request, the car keys are kept at the reception.
Pharmacy
You will find the medic2go pharmacy directly opposite (to the left of the hairdresser) or a Coop Vitality pharmacy in the basement of the Stenna Centre, a 5-minute walk from the hotel.
Pillow
We are happy to bring an additional pillow to your room on request. You can choose between soft and hard pillows as well as spelt pillows or neck rolls.
Please do not disturb
Hang the card provided on your room door if you do not wish to be disturbed or do not wish your room to be cleaned. Please note that we reserve the right to enter your room for important reasons (security, fire prevention, etc.) even if you have a red card.
Reception/Bill
Our reception is open from 07.30 to 20.00. If you are leaving very early, we kindly ask you to settle your bill the evening before. Thank you very much!
Restaurant
Our restaurant offers and the current opening hours can be found here on the website.
NovaSafe
Each room is equipped with a room safe (usually in the wardrobe).
Sewing service
You will find a sewing kit in your wardrobe.
Shoes
There is a shoe shine machine at the reception. Please always leave your ski boots in the ski room, access to the rooms with ski boots is not permitted.
Shopping
You will find a colourful selection of shops around the hotel. From stationery and clothes shops to bakeries and souvenir shops. The nearby Stenna Centre offers various shops as well as a large Coop supermarket and a pharmacy.
Ski room (in winter)
The small grey building on the opposite side of the street (with Bellevue advertising) is our ski room, where you can store your ski boards and boots. The boot warmers are time-controlled and dry your boots during the night. Your room card also opens the door to the ski room. Ski/board and boot storage in the rooms is not permitted. We also ask you not to enter the hotel with ski boots. Thank you very much!
Smoking
All rooms are non-smoking rooms. In the event of non-compliance, we reserve the right to charge an increased cleaning fee or a loss of revenue if the room cannot be relet after departure. Smoking is permitted on the balconies and in front of the main entrance.
Towels
We ask you to put used towels on the floor for changing and to hang up towels that you want to use again. For reasons of sustainability, we only change towels that are lying on the floor.
Umbrella
Umbrellas are available for hire at reception.
Vouchers
Give the gift of a wonderful time at Bellevue. You can purchase gift vouchers at the reception desk.
Wellness
In Laax you will find the Aua Grava with a public indoor pool and modern wellness area. Discounted admission with the regional guest card. The wellness facilities of some hotels in the region are also available to external guests.
In the Stenna Centre you will find the professional physiotherapists from ALPEAN, who offer various massages in addition to classic physiotherapy.
WiFi
Available free of charge throughout the house. Network: Bellevue-WiFi; Password: novanova
Important telephone numbers
Emergency medical call
144
REGA (air rescue)
1414
Fire brigade emergency call
118
Police call
117
Police
Cantonal police Flims, Promenada 14c, 7018 Flims Waldhaus
+41 (0)81 257 74 80
Municipal police Flims, Via dil Casti 2, 7017 Flims Dorf
+41 (0)81 928 29 40 (24h)
Doctors
Arztpraxis Stenna, Via Nova 80, 7017 Flims Dorf
41 (0)81 911 12 07
Dr. med. Peter Reiser, Via Nova 47, 7017 Flims Dorf
+41 (0)81 911 13 13
Ärztlicher Notfalldienst
0848 17 17 17
Pharmacies
Coop Vitality Apotheke at the Stenna Center
+41 (0)58 878 87 10
medig2go & Doc Services, opposite of the hotel
+41 (0)81 531 13 13
Dentist
Dr. med. dent. Antia Wehrle Lechmann, Promenada 19, 7018 Flims Waldhaus
+41 (0)81 911 22 21